1. Definitions
In this Privacy Policy, the following terms have the meanings set out below:
- "mikey888", "we", "us", or "the Company" refers to the entity operating the mikey888 Platform at mikey888.net.
- "Member" or "you" refers to any individual who has registered an account on the mikey888 Platform.
- "Visitor" refers to any individual who accesses the mikey888 Platform without registering an account.
- "Personal Data" refers to any information relating to an identified or identifiable natural person.
- "Processing" refers to any operation performed on Personal Data, including collection, recording, storage, use, disclosure, or deletion.
- "Platform" refers to the mikey888 website, mobile interface, games, sportsbook, and all related services available at mikey888.net.
2. Personal Data We Collect
mikey888 collects the following categories of Personal Data in connection with your use of the Platform:
- Identity Data: Full legal name, date of birth, nationality, and government-issued identification document details (for KYC verification purposes).
- Contact Data: Email address, Malaysian mobile telephone number, and residential or correspondence address (including city, e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya).
- Account Data: Username, encrypted password, account preferences, language settings, and communication preferences.
- Financial Data: Payment method details (e.g., Touch 'n Go eWallet account reference, Boost account reference, bank account number with Maybank, CIMB, or Public Bank), transaction history, deposit and withdrawal records denominated in MYR.
- Gaming Data: Game session history, betting records, wagering patterns, win/loss history, and responsible gaming limit settings.
- Technical Data: IP address, device type and identifier, browser type and version, operating system, referring URLs, and session timestamps.
- Communications Data: Records of your correspondence with mikey888 customer support, including live chat transcripts and email communications.
mikey888 does not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, health data, or biometric data, unless expressly required for regulatory compliance purposes and with your explicit consent.
3. How We Collect Personal Data
mikey888 collects Personal Data through the following means:
- Direct Submission: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
- Automated Collection: Technical Data collected automatically through cookies, web beacons, server logs, and similar tracking technologies when you access or interact with the Platform.
- Third-Party Sources: Identity verification data received from KYC service providers, fraud prevention databases, and payment processors in connection with account verification and financial transaction processing.
4. Purposes of Processing
mikey888 processes your Personal Data for the following purposes:
- To register and maintain your Member account on the Platform.
- To verify your identity and age in compliance with our international gaming authority licence requirements and anti-money laundering (AML) obligations.
- To process deposits and withdrawals in MYR and to maintain accurate financial records.
- To deliver the gaming services, sportsbook markets, promotions, and other features of the Platform.
- To detect, investigate, and prevent fraud, collusion, money laundering, and other prohibited conduct.
- To operate and improve responsible gaming tools, including deposit limits, session timers, cool-off periods, and self-exclusion functionality.
- To communicate with you regarding your account, transactions, promotions, and policy updates.
- To comply with applicable legal and regulatory obligations, including record-keeping requirements under our operating licence.
- To analyse Platform usage patterns for the purpose of improving user experience and operational efficiency.
5. Legal Basis for Processing
mikey888 processes your Personal Data on the following legal bases:
- Contractual Necessity: Processing required to perform our obligations under the Member agreement, including account maintenance, payment processing, and service delivery.
- Legal Obligation: Processing required to comply with applicable laws and regulations, including AML obligations, age verification requirements, and record-keeping under our gaming licence.
- Legitimate Interests: Processing conducted for our legitimate business interests, including fraud prevention, security monitoring, Platform analytics, and responsible gaming compliance, provided such interests are not overridden by your fundamental rights.
- Consent: Processing carried out on the basis of your explicit consent, such as the sending of optional marketing communications. You may withdraw consent at any time by contacting mikey888 customer support.
6. Data Sharing and Disclosure
6.1 mikey888 does not sell, rent, or trade your Personal Data to third-party marketers or data brokers.
6.2 We may share your Personal Data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
- Identity Verification Providers: KYC and AML screening services used to verify your identity and comply with our regulatory obligations.
- Payment Processors: Financial institutions and payment service providers (including those operating Touch 'n Go eWallet, Boost, DuitNow, and Malaysian bank integrations) necessary to process your deposits and withdrawals.
- Game Content Providers: Licensed game studios and software providers who supply the casino games available on the Platform, to the extent necessary for game functionality and fairness certification.
- Technology Infrastructure Providers: Cloud hosting, CDN, and cybersecurity service providers who support the operation of the Platform under confidentiality agreements.
- Regulatory Authorities: Government bodies, law enforcement agencies, and gaming regulatory authorities where disclosure is required by law, court order, or regulatory direction.
6.3 All third parties with whom mikey888 shares Personal Data are required to process such data solely for the specified purpose, maintain appropriate security standards, and comply with applicable data protection requirements.
7. Cookies and Tracking Technologies
7.1 The mikey888 Platform uses cookies and similar tracking technologies to deliver and improve the Platform experience. The following categories of cookies are used:
- Essential Cookies: Strictly necessary for the operation of the Platform, including maintaining your login session and enabling secure account access. These cannot be disabled without affecting core Platform functionality.
- Functional Cookies: Used to remember your preferences, such as language settings and game category selections, to personalise your Platform experience.
- Analytics Cookies: Used to collect aggregated information about how Members and Visitors interact with the Platform, enabling us to identify usability issues and improve the service.
- Security Cookies: Used to detect and prevent fraudulent account access, including session integrity verification and anomalous login detection.
7.2 You may manage your cookie preferences through your browser settings. Please note that disabling certain categories of cookies may impair the functionality of the Platform, including your ability to log in.
8. Data Retention
8.1 mikey888 retains your Personal Data for as long as is necessary for the purposes for which it was collected, including compliance with our legal and regulatory obligations.
8.2 Specific retention periods applicable to mikey888 include:
- Account and Identity Data: Retained for the duration of your active membership and for a period of not less than five (5) years following account closure, as required by AML record-keeping obligations applicable to our gaming licence.
- Transaction Records: Financial transaction records are retained for a minimum of five (5) years following the date of the transaction.
- Gaming History: Retained for a minimum of three (3) years to support responsible gaming compliance, dispute resolution, and regulatory audit requirements.
- Support Communications: Customer support records are retained for two (2) years unless a longer retention period is required for an unresolved dispute or regulatory investigation.
- Technical and Log Data: Server logs and IP records are retained for a maximum of twelve (12) months unless required for an active security investigation.
8.3 Upon expiry of the applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents its reconstruction.
9. Data Security
9.1 mikey888 implements technical and organisational security measures appropriate to the risk profile of Member Personal Data, including:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the mikey888 Platform.
- Encryption of Personal Data stored in our databases using industry-standard algorithms.
- Role-based access controls ensuring that Personal Data is accessible only to authorised personnel with a legitimate operational need.
- Regular security assessments, vulnerability scans, and penetration testing of Platform infrastructure.
- Multi-factor authentication requirements for internal systems that process Member Personal Data.
9.2 Notwithstanding the above, no data transmission over the internet or electronic storage system can be guaranteed to be completely secure. Members are responsible for maintaining the security of their own account credentials and promptly notifying mikey888 of any suspected unauthorised access.
10. Your Data Rights
Subject to applicable law and our regulatory obligations, Members have the following rights in relation to their Personal Data held by mikey888:
- Right of Access: You may request a copy of the Personal Data mikey888 holds about you.
- Right to Rectification: You may request the correction of inaccurate or incomplete Personal Data.
- Right to Erasure: You may request the deletion of your Personal Data in certain circumstances. Please note that we may be required to retain certain data for regulatory compliance purposes even after account closure.
- Right to Restriction: You may request that we restrict the processing of your Personal Data in specific circumstances, such as where you contest its accuracy.
- Right to Data Portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
- Right to Object: You may object to processing based on our legitimate interests. We will assess your objection and cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests.
- Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of the above rights, contact mikey888 customer support via live chat or at [email protected]. We will respond to verified requests within 30 days.
11. Children's Privacy and Age Restriction
The mikey888 Platform is strictly restricted to persons aged 21 and above. mikey888 does not knowingly collect Personal Data from individuals under the age of 21. If mikey888 discovers that Personal Data has been collected from a person under 21, such data will be deleted immediately and the associated account will be closed. If you believe a person under the age of 21 has accessed the Platform, please contact mikey888 support immediately.
Parental Advisory: mikey888 strongly recommends that parents and guardians implement appropriate internet filtering software to prevent minors from accessing online gambling platforms.
12. International Data Transfers
As an internationally operated Platform, some of your Personal Data may be processed or stored on servers or by third-party service providers located outside Malaysia. Where such international transfers occur, mikey888 ensures that appropriate safeguards are in place — including contractual data protection clauses with receiving parties — to ensure that your data receives a level of protection equivalent to the standards described in this Privacy Policy.
13. Amendments to This Policy
mikey888 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. Material amendments will be communicated to Members via email or a prominent notice on the Platform prior to the effective date of the change. Your continued use of the Platform following a notified amendment constitutes your acceptance of the revised Privacy Policy. The "Last Updated" date at the top of this page reflects the date of the most recent revision.
14. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how mikey888 handles your Personal Data, please contact us through the following channels:
- Live Chat: Available 24/7 on the mikey888 Platform. This is the fastest channel for data rights requests.
- Email: [email protected] — please include "Privacy Request" in the subject line. We aim to respond within 1 business day and will fulfil verified data rights requests within 30 days.